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Digital Campaigning: Capture Your Audience in Eight Seconds Flat

Ten years ago you had 12 minute attention spans to work with in attracting voters online. Today, you have 8 seconds. Whether we like it or not, social media is the new currency, and unless we adjust accordingly, we’ll be broke. 

If you’ve already made adjustments and have an online presence, then you’re doing much better than many of your colleagues. But having a web presence alone was cutting edge in the ’90s. Welcome to 2013. 

With the competition from the Left and the advancements in digital campaigning and political technology, including data-driven analytics, testing, and optimization, it’s not enough to simply exist online. 

Gain an edge by utilizing the latest technology – offline by turning data into votes on the ground – and online using tools and digital strategies to capture the attention of your voters and empower your offline campaign. 

Here are five practical guidelines to grabbing attention and keeping it:

1. Position your important information strategically
The average page visit lasts a little less than a minute, so make sure that your viewer’s eye is drawn to the most crucial part of your campaign from the moment he or she access the site. For example, if your mission statement is what you think will empower supporters, place it in large text at the top. And as always, test it out. Is your important information placed strategically? Use online tools such as Usability Hub’s Five Second Test, which gives users the ability to test sections of their site against a random audience.

2. Avoid clutter
Everyone is tempted to put all their information on that first page, but don’t do it. Rather than overwhelm your audience with cluttered content, simplify your home page and make it interesting enough so that people will want to click through to your more meaty platform. Today, with the dominance of technology and social media in every sphere, including politics, it is well worth the time and funds to hire a professional web designer. This will ensure that your layout highlights the important information without losing anything crucial and keeps the reader on your website.

3. Ensure that your website is running properly
This may seem simple, studies show that if a website takes longer than 3 seconds to load, 40% of users will abandon the page. The faster your site loads the better your chances that people will actually read your website, let alone click through it. There are online tools that you can download to ensure your website reaches its maximum viewing potential.

4. Connect to your other social media networks
Online campaigning doesn’t stop with the website. Facebook is a must for the modern campaign. We think Twitter is too. Think of social networks as different social functions. The more events you go to, the more people you meet, and the more you get the word out, the more reach you will have for your ideas. A website is the perfect place to advertise your presence on other social networks. Use it to interact with your audience and broadened your reach.

5. Analyze and improve
Here at Voter Gravity we live and breath data and analytics. Never implement a suggestion without testing and analyzing if it actually works for you. Only by looking back and determining who has visited your site, clicked through links, commented on posts, used certain search terms, etc. can you craft your digital strategy into something truly successful. If the numbers don’t add up, then make improvements. Google Analytics recently released a report about how the Obama 2012 campaign took advantage of Google Analytic tools to gain an upper edge: “Having quick and easy access to actionable data was essential for President Obama’s data-driven re-election campaign in 2012…. Early on, they turned to Google Analytics to help the web, email, and ads teams understand what motivated new supporters to become more vocal advocates and regular donors over time. The team tested various secondary calls-to-action after a visitor’s initial signup or donation to encourage further involvement with the campaign.” Check out the full case study here.

7 Digital Best Practices for Your Political Campaign

“Hope is not a strategy.” 

Among the many awesome insights gained while repping for Voter Gravity at the Inbound 2013 marketing conference in Boston last month, introduced in last week’s blog post, I find this pithy statement sums them up (thanks, @BenGrossman).

It’s not enough to hope to be the best. You need to craft an effective digital plan for your campaign that will nurture relationships, empower your supporters, amplify your offline message, and ultimately, win votes.

Examining Inbound’s innovative digital marketing strategies through a political technology lens, I came away with seven practical tips that the savvy political campaign can begin to implement today:

1. Be on the way, not in the way. We’re in an attention economy. Your campaign shouldn’t be like the pop-up ad that blocks users from the content they wish they were experiencing, but rather the purveyor of the information they want. Don’t interrupt, interact. As Seth Godin puts it, “Be worth connecting with.” Don’t coerce, connect. Do so by creating content so meaningful, your audience can’t help but share it

2. Target, target, target. Just like you target voters in your district, know who you want to reach and make steps to do that. How do your voters spend their time online and where? Your voters are online all day, every day. As Pew recently found, the majority of Americans own smartphones. Of those smartphone users, 72 percent say they are within five feet of their smartphones the majority of the time.

3. Get up close & personal. Meaningful relationships resonate online as well as off. Create a hyper-relevant sense of community among your audience by showing how well you know and identify with them. Strategist Ben Grossman stated, “Social media is where your brand lives as a verb.” As a candidate, your site and micro-sites are key places to actively show voters that you deliver on the promises you’re making. Allow your personality and vision to show through each post, (high quality!) picture, infographic, tweet.

4. Get LinkedIn. One out of every three professionals on the planet is LinkedIn, according to @WillHambly, online marketing manager for LinkedIn. As you form relationships with those in your community and establish yourself as a thought leader, don’t leave out LinkedIn. These are business decision makers who invest their time on this professional network to gain insight on their careers and current affairs. In fact, there is six times more engagement with content on LinkedIn than with jobs. Connect with community members and share valuable content, linking back to your other sites and social networks.

5. Always include a clear call to action. Whether it’s a post on Facebook with a link or a speech at the local rotary club, ask your audience to do something with the information you just gave them.

6. Ask questions. Don’t think of your online presence as a platform but rather an opportunity to join the conversation. Give your voters a voice. Engage. Show that you value your audience’s input by initiating with questions and then responding to comments and other content.

7. Use data to measure and improve. Keep a close eye on analytics. Track your efforts through Google Analytics, built-in alalytics (like Facebook Insights) or third-party programs. Data analyst Nate Silver emphasized that paying attention to stats empowers your relationships and actions: “Statistics is the science of finding relationships and actionable insights from data.” He incisively ended his keynote with the quote: “The road to wisdom? Well, it’s plain and simple to express. Err, and err again, but less and less.”

Using Campaign Technology to do GOTV Right

As we enter an era of data driven politics, it’s important to know what really works and what doesn’t in regards to Get-out-the-Vote (GOTV). It is still astounding how much money was spent on robo calls and mail for GOTV in 2012. There were reports that the some campaigns were doing five robo calls a day to the same voter during the last five days of the election.

The good news in regards to where you should spend your time and money for GOTV? Alan Gerber and Donald Green have already done a study for you to let you know what works best. In their 2004 book, which has been updated, they broke down the most effective means for GOTV. (There have been even more recent updates at Yale’s research site on GOTV.) But let’s take a look at some of the techniques, with their cost and effectiveness:

Alan Gerber and Donald Green GOTV StudyNow the study notes that the * means “Cost effectiveness is not calculated for tactics that are not proven to raise turnout” and that “door-to-door canvassing is talking to targeted voter, for phone calls, talking to targeted voter.” So robo calls, emails, and direct mail have no real impact for GOTV, and it should be noted that television and radio raise turnout by less than a point. That is not even targeted GOTV. It just raises turnout generally, not necessarily among a campaign’s targeted voters.

The study came up with the $29 a vote for door-to-door by calculating $16 an hour and 6 contacts per hour. The live calls were based off $16 an hour and 16 contacts and hour. Imagine if you were able to drive down costs for doors and phones to, say, $10 an hour, and then drive up doors to 10 contacts an hour and calls to 25 contacts an hour. That’s what campaign technology like Voter Gravity can do: make volunteers more efficient and effective by targeting the right voters so that more of the right work can be done in a shorter amount of time.

Never Stop Learning: Using Campaign Technology to Test Theories in the Field

Most campaign consultants with the authority to make important decisions have decades of experience in politics. Many are very good at making these decisions, using the knowledge they’ve accumulated over all those years to create high quality strategies for winning elections.

The most valuable of these lessons are learned not from years of successful campaigning, but from years of mistakes. While there are many strategists who have fantastic ideas about properly messaging to and turning out voters, few have the empirical evidence to authoritatively confirm their beliefs.

For example, most consultants have ideas about matching the demographics of their volunteers and the voters to whom they’ll be speaking. Others have strong inklings about different groups of voters and how they’ll respond to different types of mailers (from color choices to language and messaging decisions).

Not enough of these consultants, however, have actually tested these theories in the field. Without a control group of voters with whom the “less efficient” strategies have been tested and shown to be unsuccessful, it is impossible to know for sure whether a certain strategy is best.

After the well-documented success of the 2012 Obama campaign’s use of campaign technology and A/B testing, more and more Republican efforts are beginning to utilize this technique. Despite its unquestionably rational credentials, however, the decision to dedicate a political outfit’s strategy formation to this more scientific methodology is rarely an easy one to make. There are two main reasons for this.

First, it is not often in the individual best interest (especially short-term) of a political consultant to discover that some (or even most) of his or her ideas could be wrong. For example, when a campaign identifies 5,000 supporters for a local election, and the candidate then gets 10,000 votes, the consultant will benefit from the assumption that basically every one of those 5,000 tagged supporters showed up on election day.

Looking back on the campaign with an analysis of election history data to find out which tagged supporters actually showed up on election day has the potential to teach consultants a significant amount about how to improve their turnout operations. And while even more could be learned from the utilization of A/B GOTV strategy testing in such an analysis (a technique which we highly recommend to everyone), even the simpler process of throwing supporter data up against microtargeted turnout statistics is too rarely seen in today’s Republican consulting climate.

Second, a consultant’s ability to learn new things about campaign strategy starts with a willingness to admit that he or she may have been doing things in a sub-optimal way – in many cases, for a very long time. The longer a strategist has been honing the craft, the more experience they gain. This experience often leads to greater power and responsibility, yet it also frequently serves as an obstacle to open-minded discussion when it comes to learning new things about how best to reach and turn out voters.

To ensure your campaign is utilizing the most efficient strategies possible, always be willing to let go of prior beliefs about how campaigns “should” use data. And never stop looking for new ways to experiment and improve upon everything you’ve learned so far. Discovering that your favorite strategy might not actually work as well as you thought won’t feel great at first, and you can be sure that such feedback is the best way to ensure that your campaign reaches its full potential.

Feeling like you know more about campaigning than your opposition is wonderful.

Winning is even better.

Better Connected. More Wins.

New Feature: Near Me helps activists connect in their community

Another week, another new Voter Gravity feature.

Imagine a volunteer named Nancy calls on Wednesday morning. Nancy is at home and wants to help the campaign starting immediately. In fact, she wants to go knock on doors. In a traditional campaign, she would have to drive to a campaign headquarters, sign up, get a walk list, and then go to a strange neighborhood and knock on the doors of people she likely does not know.

With the launch of Mobile Near Me, Nancy can be out knocking on doors in her neighborhood within minutes. Here’s how it works:

Once Nancy has been added to a campaign’s account as a volunteer, she can log in to the Voter Gravity mobile app via her smartphone.

After logging in, Nancy can select “Near Me” and Voter Gravity will dynamically create a list of targeted voters close to her location. She’s out the door and talking with neighbors, where she is likely to have relationships with people who will trust her — and be more likely to support her candidate.

But who is a targeted voter? That’s easy, campaigns just select a set of filtered criteria via the portal, just as they would to create a targeted walk list or phone bank.

Request a demo today to check out this new feature and the other innovative voter contact tools available on the Voter Gravity platform.

INBOUND13, Seth Godin, Nate Silver, and How to Stand Out in an “Attention Economy”

Voter Gravity attends Inbound 2013

Voter Gravity staff spent a week in August in Boston, connecting with innovators from across the country while attending INBOUND 2013, the world’s largest inbound marketing conference. Interacting with keynotes like social marketer Seth Godin and longtime-leading statistician Nate Silver, we came away with an even stronger sense of why mastering advancing technology is a must for modern political campaigns.

We live in an “attention economy” — Americans tune out paid advertising (including TV ads and intrusive robocalls). Buying attention doesn’t work.

So what does work? Seth Godin defined this digital revolution: “We are leaving the industrial economy and entering the connection economy.” Data reveals that 92 percent of American consumers trust recommendations from family & friends when making a decision. It’s the personal connection.

One of our must-see keynotes was Nate Silver who focused on prediction (of course!) and bringing meaning from a universe of noisy data. Big data becomes useful when we think in terms of actionable knowledge and statistics. Don’t be afraid to test, measure, try and err to determine how data will enable you to establish meaningful connections with your target audience.

Stay tuned for more takeaways on how to use technology to effectively reach your voters over the next few weeks!

Political Technology: A Means to an End

There’s some real innovation starting to take place in center right politics in regards to political technology, and we’d like to think Voter Gravity is right at the forefront if it all. However, in the midst of this revolution, it’s probably good to remind people that technology is a means to an end. It is not the end in and of itself.

Having great technology and great data are a must if the center right is to make gains in future elections.  But having great “whizbangery” is not going to actually cause the center right to win. It’s knowing how to use said whizbangery that will help the center right win. Harper Reed, the Chief Technology Officer of the Obama for America campaign, said, “The technology was not the real innovation. The real innovation was the ground game.” It was Obama’s technology that refined voter contact to very targeted demographics with the right messages, and allowed the volunteers to focus on the right voters with the best message that was the recipe for success.

It was about having as personal a contact as possible with voters, and emphasizing the quality of the contacts (I wrote about some of this for The American Spectator back in May). So in conversations about political technology, especially in regards to canvassing and GOTV, we have to emphasize what it’s about ultimately: live voter contact.

It’s that shift that needs to take place on the center right: using political technology to shift how it approaches politics and emphasizes more live contact with targeted voters. It’s not about door literature drops or an over-emphasis on phone banks (though Voter Gravity has a predictive phone system), but actual real life conversations and interactions with targeted voters.

That’s what technology like Voter Gravity is meant to do: take volunteers or candidates going door-to-door on the most efficient route to the right doors to talk with the right voters to ask the right questions. Then, with the data collected, empower candidates or advocacy groups to be able to make strategic and even financial decisions.

Political Data and Asking the “Right” Questions

Properly organized political data can provide campaigns with a wealth of information about their voters – from which voters they should target, to how best they can deliver their message to each.

While the potential for what can be learned is immense (and largely untapped), there is an even greater potential for drawing inaccurate conclusions from such data. The human brain is incredibly proficient at recognizing patterns – even when no such patterns exist. Those who wish to put political data to efficient use, then, must take great care not to manufacture insights about groups of voters that simply aren’t true.

Before campaigns can begin accumulating their own political data, they must make some very basic – yet very important – decisions.

“Which questions should we be asking our voters?”

There are lots of assumptions being made about which questions are the “right” ones to ask voters, and there are a number of factors that must be considered before making this choice. Different campaigns and advocacy groups may have very different budgets, timeframes, and overall goals, so each must decide for themselves which questions are the “right” ones to ask.

For example, a smaller campaign for local office may not have the same ability to act on micro-targeted issue tags that a well-funded US Senate campaign might. Similarly, that same US Senate campaign may not have nearly as much incentive to use unregistered voter data that, say, a County GOP running year-round, targeted registration drives might. It’s important for every campaign to take a look at their budget, timeframe, and realistic goals before deciding which data points will be most useful for them.

We’ll dive in with specific examples of which questions are “right” for your campaign in later posts, and first we’ll explore more quantitative data that doesn’t require any questions at all.

While identifying supporters and key issues can provide invaluable information to campaigns, there is plenty of useful data already available that most campaigns are simply not utilizing as well as they should.

For example, if you’re running a primary campaign, identifying which voters in your district have voted in primaries in the past will prove far more useful than identifying which voters feel strongly about gun control. Making efficient use of demographic and voter history data is essential, and finding tools that allow your campaign to identify which voters are most likely to show up to your primary should be your top priority.

Once you’re in a position to effectively use quantitative data, then you can begin to think about mixing in qualitative data to your strategic decision making process.

It is true that qualitative data, which relies on the human element to collect and interpret what all this information means, is less “scientific” than more quantitative data points, such as age, gender, party affiliation, and voter history.

Making conclusions based on this data can often lead to serious errors – especially when those conclusions are used as the foundation of other analyses and decisions.

Accurately combining quantitative and qualitative data is no easy task. To reason correctly about such information, campaigns must consider many complicated, abstract facts that are strongly related yet importantly distinct, without a single mix-up or conflation.

Voter Gravity services a network of clients across the country, at all levels of political office. The insights provided by this closed loop of useful data, combined with the careful statistical techniques employed by our team of analysts, make it possible for campaigns everywhere to make truly informed decisions about their data.

It’s very nice – and surprisingly easy – to pretend that correlation implies causation. Here at Voter Gravity, we’re putting in the hard work necessary to ensure that conservative grassroots efforts everywhere have the tools and techniques they need to collect and store valuable, accurate information about voters – and also to act on that information wisely.

In the coming weeks, we’ll explore some examples of the most common data interpretation mistakes being made by campaigns today, as well as discuss how these campaigns can use Voter Gravity to correct them. Stay tuned.

The Importance of Live Voter Contact: 1 in 12 people will vote for you

1 in 12 people you talk to will vote for you.

Speaking face-to-face with 12 voters while walking door-to-door results in one vote for your candidate, according to studies analyzing local campaigns done by three Yale professors. This includes those who have never heard of you or your candidate before. Let that sink in: if you speak with 1200 voters, 100 will vote for you. Gerber and Green’s Yale studies reveal that authentic person-to-person contact reaps the best results, and door-to-door canvassing is the most efficient and effective method of voter contact.

Reflective of many local campaigns, this summer’s House of Delegate primaries in our district in Western Loudoun County resulted in a win by a 758-vote lead with just over than 5,100 ballots cast. Every vote counts, especially at the local level. Despite the ever-increasing methods to reach people with your message, campaign victory comes back to the core of politics: people connecting with people. It makes sense that a personal connection will reap results, but what do the statistics say?

We’ve dug into Gerber and Green’s Yale studies and think their findings, considered a bedrock for many recent GOTV studies, reveal helpful statistics to keep in mind:

  • Face-to-face canvassing raises turnout rates from approximately 44 percent to 53 percent: “A personal approach to mobilizing voters is usually more successful than an impersonal approach.”
  • In-person canvass yielded turnout 9.8 percent higher than for voters who were not contacted. Each piece of mail led to a turnout increase of only 0.6 percent.
  • Robocalls may give a tiny nudge to vast numbers of people. But local campaigns would be better off leaving the automated messages alone: “If your constituency does not have vast numbers of people, these tactics might be useless to you – even if they were free!”
  • As mentioned previously, 12 successful face-to-face contacts translate into one additional vote.

Gerber and Green conclude that “the more personal the interaction between campaign and potential voter, the more it raises a person’s chances of voting.” Thankfully, data analytics is about personalizing a campaign and campaigns are becoming more adept at establishing meaningful connections with targeted voters.

More firepower

August might be a slow month for politicians, but at Voter Gravity we’ve been hard at work building new features to bring more power and speed to our users.

Check out these two new features rolling out soon:

New Survey Builder

How do you know who is really a targeted voter? A persuadable voter? A pro-life voter? You ask them questions, of course.

And asking smart, targeted questions just got a whole lot easier with the new Survey Builder in Voter Gravity. Campaigns can create their own surveys without having to contact support, and they can create multiple surveys and assign them to walk lists or phone banks. This makes it faster and easier to get targeted ID and persuasion efforts into the field. Continue reading →

Can the GOP hack it?

Every few weeks, an article or conference panel pops up asking the question “Can the GOP close the digital divide?” Gone are the days when such conversations began with the premise, “Is there a digital divide?”

These discussions inevitably hark back to the 2012 election, where the Obama campaign used the full weight of incumbency to build a world-class technology team with the time and mandate to build an infrastructure that united the campaign’s data like no one had ever done before. They integrated data, effectively analyzed it, and spoke to voters using messages based on their insights.

Not to take away from what the Obama campaign accomplished, but that was almost a year ago, an eternity in the Moore’s Law-driven world of exponentially changing technology. The way people think about – and use – technology develops rapidly and continuously. For instance, the number of people who use a mobile phone to access the internet increased by 60.3% in just the last 2 years. Continue reading →